You can contact our Customer Service:
By email (response within 48 hours): email@example.com
By phone: 04 73 34 07 05
By mail: OOOLSHOP LIMITED C3006 Balluta Terrace St Julian's Ramp St Julian's STJ 1062 St Julian's MALTA
SA with a capital of 25,000 Euros - RCS Clermont-Ferrand 415 108 026
The site www.ooolshop.com (hereinafter referred to as the "Site") is an information and electronic commerce site accessible via the Internet, open to any user of this network (hereinafter referred to as "Internet user"). It is published by the company OOOLSHOP (SA with a capital of 25,000 Euros, whose head office is located: C3006 Balluta Terrace St Julian's Ramp St Julian's STJ 1062 St Julian's MALTA
The Site allows OOOLSHOP to offer for sale various products from the nature hereinafter referred to as "Products") to Internet users browsing the Site (hereinafter referred to as "Users"). The User who validated an order will be referred to as "Customer". The rights and obligations of the User necessarily apply to the Customer.
Any order for a Product offered on the Site implies consultation and express acceptance of these general conditions of sale and withdrawal, manifested by ticking the box "I declare that I have read and accepted the general conditions of sale OOOLSHOP and be informed of my right of withdrawal. ".
ARTICLE 1: OBJECT
The purpose of these general conditions of sale is to define, exclusively, by reason of the relationships they establish on the Internet, the rights and obligations of the Parties arising from the online sale of the Products offered on the Site.
They regulate all the steps necessary for placing the order and ensure the follow-up of this order between the Parties.
These apply to the exclusion of all other documents.
ARTICLE 2 - PRODUCTS
The Products offered for sale by OOOLSHOP are those which appear on the Site, on the day of consultation of the Site by the User and within the limits of available stocks.
If one of the Products is unavailable, the customer will be informed as soon as possible.
The photographs and texts illustrating the Products do not enter into the contractual field.
2.2 Protection of minors
In accordance with article L 3342-1 of the Public Health Code which stipulates that the sale of alcohol to minors is prohibited, the buyer undertakes, by filling out the order form, to be sixteen years old at the date of the order.
2.3 Alcohol consumption
Alcohol abuse is dangerous for health. Know how to consume and appreciate in moderation.
2.4 Resale of products
The resale of OOOLSHOP products is not authorized without written and contractual agreement with the company holding the mark.
The repackaging of OOOLSHOP products for resale under another brand is not authorized without the written agreement of OOOLSHOP.
ARTICLE 3 - PRICES
The prices are indicated in Euros and are valid for the territories of European Union except DOM and TOM. They take into account possible reductions as well as French VAT, applicable on the day of the order. Any order placed on the Site and delivered outside the European Union and to the DOM and TOM will be invoiced without VAT and may be subject to possible taxes, customs duties and other related costs which are imposed when the package reaches its destination. destination. These additional costs are the responsibility of the Customer and are their responsibility.
The prices indicated on the Site are guaranteed on the day of the order within the limits of available stocks, and unless there is a manifest error in typography or omission.
The prices indicated do not take account of the shipping costs which will be invoiced in addition or offered depending on the amount of the order and the country of delivery, and will be specified to the User during the final validation of his order.
These shipping costs do not include customs and other ancillary costs that may be requested when entering certain countries, these costs are the sole responsibility of the customer. OOOLSHOP reserves the right, which the User accepts, to modify its prices at any time.
In addition, OOOLSHOP has a loyalty program whose conditions are detailed in the general conditions of the OOOLSHOP loyalty program visible on the site www.ooolshop.com The customer declares to accept the general conditions of the OOOLSHOP loyalty program as soon as he accepts OOOLSHOP general conditions of sale
ARTICLE 4 - REGISTRATION AND VALIDATION OF ORDER
4.1 Navigation within the Site
The User can read the different Products offered for sale by OOOLSHOP on its Site.
The User can navigate freely on the different pages of the Site without being bound by an order.
4.2 Registration of an order
If the User wishes to place an order, he will choose the various Products in which he has an interest, and will express said interest by clicking on the “basket” pictogram.
At any time, the User may:
- obtain a summary of the Products he has selected, by clicking on the basket.
- continue or modify its selection of Products by clicking on "Back to the catalog".
- complete your selection of Products and order these Products by clicking on "Join the checkout".
To order the Products he has chosen in this way, after clicking on "Join the checkout", all Users must identify themselves by entering their e-mail address and the password they have chosen beforehand. creation of his account, or, if this is his first order, by clicking on "Create my account".
In the latter case, the User must accurately complete the form made available to him, on which he will in particular include the information necessary for his identification and in particular his name, first name, postal address. In addition, the User must provide his e-mail address and a password of his choice which will be personal and confidential and which he will need to identify himself later on the Site.
The User is informed and accepts that entering these two identifiers constitutes proof of his identity and expresses his consent.
Once the User has been identified, he must validate the delivery address (as specified in article 5 below) then an order form will appear on the screen, summarizing: the nature, quantity and price of the Products retained by the User, as well as the total amount of the order, the shipping costs, the delivery time, the User's contact details, the delivery address of the Products.
To benefit from a commercial offer sent to him, the User must enter and validate his "advantage code", in the field provided, on the Summary page of the order.
4.3 Final validation of the order and payment
After knowing the status of his order, and once all the information requested has been completed by the User, a summary of this information and the order will appear and the latter must choose the method of payment with which he wishes to make his payment to confirm his order definitively.
Orders are payable in:
- euros by French or international bank card, French or European bank transfer or by French check.
- US dollars by bank card
It is specified that by making an immediate payment by bank card, the User will then be automatically switched to the electronic payment server of the secure payment platform. This platform is secured by S.S.L.encryption. (Secure Socket Layer) so as to protect all data relating to means of payment, and that at no time will the User's bank data pass through the OOOLSHOP computer system
As soon as he validates his payment, the order is registered. The User becomes a Customer. The order form will be recorded in the OOOLSHOP computer registers and will be considered as proof of the contractual relations between the Parties.
In accordance with article 6. below, the Customer has a right of withdrawal and refund, for a period of fourteen (14) working days from the date of receipt of the Products by the Customer.
4.4 Confirmation of the order
A summary of the order will be displayed once the order has been confirmed.
This confirmation will include all of the constituent elements of the contract between the Parties.
This order summary will also be emailed to the Customer within minutes of purchasing. The Customer will then have access to the "order tracking" by clicking on "my account" and identifying himself by his e-mail address and password.
4.5 Modification of an order Tracking of orders placed is accessible from the "My account" menu.
To modify an order, it is necessary to cancel the order, return it to the basket and then correct it as desired before confirming it.
The modification or cancellation of an order is only possible when its status is "Registered". An order placed in "in preparation" or "shipped" status can no longer be modified.
The Customer can make gifts to his friends via the Site. The order procedure is the same as that followed for the realization of personal purchases. The OOOLSHOP Site allows the Customer to send a personalized message to the recipient of the gift. This message will appear on the document accompanying the goods upon delivery.
OOOLSHOP guarantees that the price of the item (s) offered will not appear on the document accompanying the goods upon delivery.
The recipient of the gift will also enjoy all the guarantees stipulated in article 6 below.
ARTICLE 5 - DELIVERY
5.1 Shipping times and methods
Your orders are processed as quickly as possible by the Customer Service and the Shipping Service, open Monday to Friday inclusive.
Orders are prepared upon receipt of payment, payment by credit card guarantees the speed of processing your order.
Delivery time in mainland France
Shipments take place within 48 hours after receipt of payment for your order, unless otherwise stated on the "basket" page.
After delivery by our Shipping Service, your order is delivered in 2 to 3 days by Coliposte (colissimo Suivi).
These deadlines are in working days, excluding postal delivery problems.
Delivery time to the rest of the world
Your order will be delivered by COLIPOSTE.
5.2 Delay / absence of delivery
Loss of packages during transport
Colissimo is a very reliable service. However, as in any shipment, there may be a delay in delivery or the package may go astray. In the event of a delivery delay of more than 7 days, the Customer must inform the OOOLSHOP customer service, who will send the information to the Post Office to initiate the opening of an investigation. This investigation can last up to 21 days from its opening. If during this period, the package is found, it will be immediately redirected to the Customer's home (in most cases). If on the other hand the parcel is not found at the end of the period of 21 days of investigation, Colissimo considers the parcel as lost. In this case, OOOLSHOP will send the Customer a replacement package, at his expense. If the lost product (s) were no longer available at that time, OOOLSHOP would reimburse the Customer for the amount of these products.
In the event of a delivery delay of more than 7 days compared to the scheduled delivery date, the Customer may cancel his order by contacting OOOLSHOP Customer Service by email or telephone.
Any anomaly concerning the delivery (damage, open package, damaged package, broken product, etc.) must be indicated on the delivery slip in the form of "handwritten reservations", accompanied by the signature of the Client. The Customer must immediately report the anomaly to OOOLSHOP Customer Service by for a complaint to be made to Coliposte.
OOOLSHOP will return the replacement product (s) to the Customer, at its expense.
ARTICLE 6 - RETURN AND RIGHT OF WITHDRAWAL
Conditions of withdrawal
The Customer has a right of return of fourteen (14) days from receipt of the entire order to retract without necessarily giving a reason.
To exercise the right of withdrawal, the customer must notify his decision to withdraw from his order by an unambiguous written declaration, specifying his full name, e-mail, address, number and date of order:
- by internet: contact form
- or by mail: OOOLSHOP LIMITED C3006 Balluta Terrace St Julian's Ramp St Julian's STJ 1062 St Julian's MALTA
In the event of withdrawal by the Customer, OOOLSHOP will reimburse the payments received from the Customer without undue delay and, in any event, no later than fourteen (14) days from the day on which OOOLSHOP is informed of the decision to withdraw from the Customer.
In case of withdrawal of the Customer on the whole of his order, OOOLSHOP will reimburse the totality of the payments received from the Customer for this order.
In the event of withdrawal by the Customer on part of the Products of the order, OOOLSHOP will reimburse the amount of the Products returned.
The reimbursement will be made by the same means of payment as that which the Customer used for his order or by bank transfer.
OOOLSHOP may defer this reimbursement until receipt and verification of the Products.
Return of products
The Customer must return the Products no later than fourteen (14) days after communicating his decision to withdraw.
Returned products must be unopened, complete and undamaged.
Packages must be returned to the following address:
OOOLSHOP LIMITED C3006 Balluta Terrace St Julian's Ramp St Julian's STJ 1062 St Julian's MALTA
accompanied by the withdrawal form downloadable here or the following information on plain paper: surname and first name, e-mail, address, number and date of order.
The Customer bears the costs of returning the complete order or the products.
ARTICLE 7 - QUALITY GUARANTEE
The Customer benefits from a quality guarantee on OOOLSHOP products.
If the defect is proven, OOOLSHOP undertakes to exchange or reimburse defective or non-conforming products as well as the possible return costs within fourteen (14) days.
To obtain technical assistance on a product or any complaint, the Customer can reach Customer Service at the following telephone number: 04 73 34 07 05.
ARTICLE 8 - INFORMATION TECHNOLOGY AND FREEDOMS
The information of personal information collected within the framework of distance selling is compulsory, this information being necessary for the processing and delivery of orders as well as for the preparation of invoices. This information is strictly confidential and is not passed on to third parties.
In accordance with the Data Protection Act, the processing of personal information relating to customers has been declared to the National Commission for Data Protection (CNIL) under the registration number: 1079702 .
In accordance with article 34 of the law of January 6, 1978, the Customer has the right to access, modify, rectify and delete data concerning you.
To do this, the Customer can contact OOOLSHOP:
- by internet: contact form
- by phone: 04 73 34 07 05
- by mail: OOOLSHOP LIMITED C3006 Balluta Terrace St Julian's Ramp St Julian's STJ 1062 St Julian's MALTA
ARTICLE 9 - DISPUTES
This contract is subject to French law. OOOLSHOP cannot be held liable for damages of any kind, whether tangible or intangible, which may result from the improper use of the products sold.
In the event of difficulties in the application of this contract, the Customer has the possibility, before any legal action, of seeking an amicable solution in particular with the help of a professional association of the branch, a consumer association or any other counsel of his choice.
Complaints or disputes will always be received with attentive benevolence, good faith is always presumed in those who take the trouble to explain their situation. In the event of a dispute, the Customer will first contact the company to obtain an amicable solution.
The Commercial Court of St Julian's Ramp St Julian's STJ 1062 St Julian's MALTA
is solely competent, whatever the place of delivery and the method of payment accepted.